The cost of the tour does not include entrance tickets. You can add them during the booking process.
Alternatively, if you prefer to purchase them on your own, we recommend doing so online at www.ticketone.it.

• From April 1st to October 31st: from 9:00 am to 7:00 pm (last entrance at 5:30 pm)
• From November 1st to March 31st: from 9:00 am to 5:00 pm (last entrance at 3:30 pm)

Saturday and Sunday opening 8:30 am.

The meeting point is shown on the voucher of your reservation.
The guide will be holding a board with your name.

You’ll definitely see the highlights of the ancient city—such as the Forum, the main temples, and the famous houses—as well as everyday features that bring Roman life to light, like the baths, theaters, and even bars, bakeries, and restaurants.
Since this is a private tour, each experience is customized on the spot based on your interests, studies, or curiosities.

The duration of each tour is indicated in its description.
There's a shorter option designed for kids, or you can choose a 2- or 3-hour tour.

We know that traveling with kids can sometimes be a challenge, I've been there myself! That’s why, as you’ll see on the homepage, we have created a special tour just for kids, whether they’re in primary or middle school.
My goal is to keep them engaged and make the experience exciting and enjoyable for them too.

Well, first of all please call me at the emergency number that will be given to you at the moment of the reservation. According on how late you are we will evaluate at the moment. Little delays may not represent a problem but in case you delay is pretty consistent, we may not be able to extend the tour's end time.
As per cancellation policy, a 100% penalty will be applied for cancellations forwarded 48 hours before the tour time and date or in case of NO SHOW.
Nonetheless, still try to contact me and we will mutually try to find a solution if possible.

The tour starts rain or shine.
However, in the event of severe weather conditions, we may need to cancel the tour in agreement with the client.

No, it’s not possible to carry any bag that exceeds cm 30x30x15.
Visitors can leave their luggage at the free storage at the entrance.

First of all, comfortable shoes are a must. Pompeii can get very hot, especially in summer, so we definitely recommend bringing a hat, sunscreen, and plenty of water. That said, there are several public fountains and a café inside the site.
A passport or official ID may be requested at the checkpoint to verify that the name on the ticket matches and to confirm eligibility for free admission for visitors under 18

Tours can be canceled free of charge up to 48 hours before the scheduled departure time. For cancellations made after this period, a 100% penalty will apply.
Entrance tickets purchased with your booking are non-refundable, non-cancellable, and non-transferable

Sure! Once the tour is over, you're welcome to stay longer in the site.
However, please note that re-entry with the same ticket is not allowed.